TERMS & CONDITIONS

Reservations

After receiving your request for a reservation, we will confirm your Villa, availability and provide you with details on how to proceed with payment of the deposit. You should confirm your acceptance of our offer by e-mail or fax.

Payment

A non-refundable deposit of 20% of the total cost is required to confirm your reservation. Your booking will be confirmed as soon as payment is received. The remainder is payable 6 weeks before your arrival date. Please note that you will not receive any statements or reminders; if the balance is not received on the due date, we reserve the right to cancel your booking and make the dates available to others, and if this happens, your deposit will be non-refundable.

Cancellation By Client

WE STRONGLY RECOMMEND THAT YOU HAVE TRAVEL INSURANCE THAT COVERS CANCELLATIONS. If you need to cancel your reservation after you have paid the full amount, we will make the dates available again and if we manage to re-sell the property we will refund 60% to you. ALL CANCELLATIONS MUST BE SUBMITTED IN WRITING EITHER BY E-MAIL OR FAX.

Cancellation

We reserve the right to cancel any reservation if faced with 'Force Majeure' (ie unusual and unforeseeable circumstances beyond our control) the consequences of which we could not avoid. These include but are not limited to war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, flood, adverse weather conditions or the threat of any of these. If we make such a cancellation, we will do our best to offer the Client comparable alternative arrangements or a refund of all monies paid in respect of the Clients reservation. It sometimes, if rarely, occurs that other situation arise, equally beyond our control; these include but are not limited to failure of equipment, loss of water supply, electricity or access etc. If the problem cannot be fixed within a reasonable time period, then we will offer alternative comparable or better arrangements. This applies only in the case of problems with an individual property and does not apply for instance to an area wide loss of electrical or water supply.

Travel Documents

You are responsible for ensuring that you are in possession of all necessary travel documents and that they are valid. You are responsible for any disruption in your own travel arrangements.

Security

It is your responsibility to ensure that your passport, travel documents and money is put in a safe place in the property, and the property is locked when you vacate it.

Complaints

If you have a complaint during your stay, you must inform us on the telephone numbers given and we will do our best to resolve the problem straight away.